Delivery Policy

Big Star Lights offers FREE SHIPPING on all standard ground shipping options over $300, with the exception of:
 
1. items purchased with the 25% pre-season order discount promotion
2. items in the "ornament" product category
 
Big Star Lights ships by FedEx Ground in most circumstances 
Canada: 1 - 7 business days
USA: 1–5 business days within the contiguous U.S., 3–7 business days to Alaska and Hawaii
Refer to www.fedex.com for service details.
 
Faster or express delivery services are available at the calculated cost at check-out.
These estimated shipping charges are calculated by weight, delivery / ship to locations and shipping methods. Actual shipping charges may apply.
 
Pallets-size orders are shipped using the most economical freight forwarder.
 
At present, Big Star Lights cannot fill or ship international orders outside Canada or USA.
Big Star Lights does not currently provide for Saturday or Sunday deliveries.
Most orders leave our warehouse within 1 business day from September and December. The remainder of the year they are shipped between in 1 to 3 business days.
 
If the expected delivery time listed with your choice of shipping has expired, and tracking information does not help, please contact us immediately. Your order may be late because no one was available to accept delivery. If you are not present when a delivery is attempted, the carrier will make a second attempt, and often a third. If delivery is still not made, the shipment will be returned to our warehouse. You must report to us any undelivered order within 14 days of the date you placed the order.
 
If your package arrives damaged, you may refuse delivery at no cost to you. Please contact us immediately so that we can correct the situation as soon as possible.
 
Last Updated: Nov, 1, 2018