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Which payment methods do you accept?

We accept Visa, Mastercard, and AMEX. Interac E-transfer is available for Canadian customers only. Please refer to our Payments & Security page for all information about payments.

Do I have to pay duty on the product?

No! All duties are included in the price of the product.

Can I modify or cancel my order?

During the busy season (September 1 - December 31), it becomes increasingly difficult to monitor and adjust orders. Please call 1-888-444-4081 during office hours (8:30am - 4:30pm PST Monday - Friday) and we will do what we can! We can cancel orders made within the last 30 minutes.

Can you help me with my online order?

Absolutely! If you’re having trouble placing your order, or just have some questions beforechecking out, give us a call at 1-888-444-4081. You can also contact us here.

What’s your return policy/warranty?

Our return policies and warranties differ from product to product. Please refer to our Warranty & Return page for full details.


Do you ship internationally?

At this point in time, we only ship to Canada and the contiguous United States from our online store. If you are making an order from Hawaii or Alaska, please get in touch with us to make a manual order.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $300.

Do you offer express shipping?

We do! Economy express shipping is offered and calculated automatically at checkout. If you need faster, priority shipping, select this option at checkout and you will be contacted with a quote for the shipping cost before your item is shipped. Express shipping is anywhere from 20-100% of the cost of an order, depending on weight and destination. If you are selecting priority express as your shipping method, please mention when you need the items delivered by in the order comments. We will then contact you with a quote, at which point we will take payment for the express shipping fees. Your items will not be shipped until the shipping has been paid for.

Please see our Shipping Policy page for more information.

Returns & Exchanges

How do I return my product?

Returns can be made within 30 days of purchase. Returns are subject to a 25% restorcking fee, and unwanted items must be returned in unused, unopened condition. Customers will incur the cost of return shipping. Please review our detailed Return Policy here. If you would like to return an item, please get in touch with us.

How do I care for my product?

Our lights can stand up to any weather your local climate wants to throw at it! When not in use, we recommend storing all of your Big Star Lights products in a cool, dry location. To keep products in good condition, be mindful not to store them wet, and store them in a breathable storage bin.

Do you offer extended warranties?

Our warranties differ from product to product.

String Lights - 1 year
Twinkly Pro Products - 2 years
Bulbs - 2 years
Electrical wiring and accessories - 3 years
Floodlights - 5 years
All other items - 120 days

For more details, please visit our Warranty & Return page.