Shipping policy

Standard Shipping Rates

Order Total

 Shipping Cost

$0.00 - $19.99

$10

$20.00 - $49.99

$15

$50.00 - $99.99

$20

$100.00 - $149.99

$25

$150.00 - $199.99

$30

$200.00 - $299.99

$35

$300 +

FREE

Expected Ground Shipping Timelines

Misshipments

We strive for 100% accuracy at our warehouse, but accidents can happen! If we have shipped you the wrong item or something is missing from your order, please notify us within 48 hours of receiving the product by contacting us\ We will send you the missing product and organize the return of any misshipped items at no additional cost to you.

If you are missing a product in your shipment, always check your tracking information before contacting us, as it’s possible your items were sent as multi-piece shipments and the rest of your order may be on its way.

Shipping Carriers

Below are the Shipping Carriers we use to send our packages across North America.

  • FedEx Ground: Majority of orders in both Canada and the US
  • FedEx Freight: Large orders that require pallets in the US
  • CSA Transportation: Large orders that require pallets in Canada
  • Diamond Delivery: Large orders that require pallets for locations in British Columbia, Canada
  • Novex: Larger orders for Lower Mainland (Greater Vancouver) delivery
  • Sea to Sky Couriers: Larger orders for the Corridor or the Sea to Sky Country delivery
  • Canada Post: Delivery to PO boxes and some off season shipments within Canada
  • FedEx Express: See express section below for details on how to have items express shipped


International Shipping

At this time we only ship within Canada and to the Continental United States. Manual orders can be placed for customers in Alaska and Hawaii, and will be subject to additional shipping charges. Please contact us if you are in either of these states and wish to place an order.

 

Shipping Timelines

In Season: September 1 - December 31

Please allow 1 business day for your order to be processed before shipment. Orders shipped with FedEx Ground: 1-7 business days

Off Season: January 1 - August 31

Please allow 1-2 business days for your order to be processed before shipment. Orders shipped with FedEx ground: 1-7 business days. Orders shipped with Canada Post: Up to 14 days

Please note: Large orders sent by pallet are subject to varying delivery times, dependent on the courier. Please contact us if you have any questions.

 

Express Shipping

We ship our express orders with FedEx, available in season, with a variety of options available to you at check out:

  • FedEx Economy® - 3 business days (daily cutoff 11am PST)
  • FedEx 2Day® - 2 business days (daily cutoff 11am PST)
  • FedEx Standard Overnight® - 1 business day (daily cutoff 11am PST)
  • FedEx Priority Overnight® - 1 business day (daily cutoff 11am PST)

Please note the above dates are estimates only, and may differ depending on your location.

 

Order Tracking

Once your order has been shipped, you will receive a confirmation email with the tracking number. If you didn’t receive your shipping confirmation, please check your junk mail or contact us.

 

Pallet Sized Orders

Someone must be home or at the delivery location to receive a pallet-sized order. A delivery appointment will be booked by the carrier before delivery. In some cases, a courtesy call will be made prior.

 

Redirecting Orders

Please ensure that your shipping address is correct, as we cannot redirect a shipment after it has been shipped!

If you notice within the first 30 minutes of making your order, please contact us and we will update your order address.

 

Late Orders

The delivery times provided by our shipping carriers are estimates only. If the expected delivery time listed with your choice of shipping has expired, and tracking information does not help, please contact us immediately.

Your order may be late because no one was available to accept delivery. If you are not present when a delivery is attempted, the carrier will make a second attempt, and often a third. If delivery is still not made, the shipment will be taken to the carrier's depot or returned to our warehouse. You must report to us any undelivered order within 14 days of the date you placed the order.

We are not responsible for errors made by our shipping partners.

 

Delivery to P.O. Boxes

In Canada, we can ship to PO Boxes, though delivery time may vary compared to our usual FedEx Ground shipping.