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Shipping & Delivery

Shipping Information & Delivery Policy

Curious about shipping costs, methods, and delivery time? Click through on the topics below to find out more.
Shipping is free for all orders over $300!

Standard Shipping Rates

Order Total

Cost of Shipping

$0.00 - $49.99

$15.00

$50.00 - $99.99

$20.00

$100.00 -$149.99

$25.00

$150.00 - $199.99

$30.00

$200.00 - $299.99

$35.00

$300.00 and up

FREE

Shipping Carriers

FedEx Ground: Majority of orders in both Canada and the US

CSA Transportation: Large orders that require pallets in both Canada and the US

Diamond Delivery: Large orders that require pallets for some locations in Canada

Novex: Larger orders for Lower Mainland (Greater Vancouver) delivery

Canada Post: Delivery to PO boxes and some off season shipments

FedEx Express: See express section below for details on how to have items express shipped

International Shipping

At this time we only ship within Canada and to the Continental United States. Manual orders can be placed for customers in Alaska and Hawaii, and will be subject to additional shipping charges. Please contact us if you are in either of these states and wish to place an order.

Shipping Timelines

In Season - September 1 - December 31

  • Please allow 1 day for your order to be processed before shipment.
  • Orders shipped with FedEx Ground: 1-6 business days

Off Season - January 1 - August 31

  • Please allow 1-2 days for your order to be processed before shipment.
  • Orders shipped with FedEx ground: 1-6 business days
  • Orders shipped with Canada Post: Up to 14 days

Please note: Large orders sent by pallet are subject to varying delivery times, dependent on the courier. Please contact us if you have any questions.

Express Shipping

Economy Express shipping is available at check out! If you are in need of faster priority overnight or 2-day shipping, we can provide you with a shipping quote after the order has been placed.

If you are interested in receiving a priority express quote, please mention when you require the order to be delivered by in the order notes on the checkout page.

We ship via FedEx Express, and the additional cost ranges from 20% to 100% of the order price. We are unfortunately unable to offer priority express quotes before the order has been placed. After the quote has been approved, payment will be collected and the items will be shipped. The same day cutoff for express orders is 8 AM PST.

Pallet Sized Orders

Someone must be home or at the delivery location to receive a pallet-sized order. A delivery appointment will be booked by the carrier before delivery. In some cases, a courtesy call will be made prior.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with the tracking number. If you didn’t receive your shipping confirmation, please check your junk mail or contact us.

Redirecting Orders

Please ensure that your shipping address is correct, as we cannot redirect a shipment after it has been shipped!

Late Orders

The delivery times provided by our shipping carriers are estimates only. If the expected delivery time listed with your choice of shipping has expired, and tracking information does not help, please contact us immediately. Your order may be late because no one was available to accept delivery. If you are not present when a delivery is attempted, the carrier will make a second attempt, and often a third. If delivery is still not made, the shipment will be taken to the carrier's depot or returned to our warehouse. You must report to us any undelivered order within 14 days of the date you placed the order. We are not responsible for errors made by our shipping partners, and we advise our customers to consider adding Route Shipping Insurance to their orders at checkout for peace of mind.

Route Shipping Insurance

Delivery to PO Boxes

In Canada, we can ship to PO Boxes, though delivery time may vary compared to our usual FedEx Ground shipping.